Effective Date: April 24, 2025
This Privacy Policy describes how Denovo Pain Management collects, uses, and protects your personal information when you visit our website, use our services, or communicate with us, including through SMS messages.
1. Who We Are
Our website address is: https://denovopain.com.
We are a medical practice offering pain management services across South Carolina.
2. What Personal Data We Collect and Why
Security Logs
To protect our site and users, we log the IP address of visitors, the user ID of logged-in users, and usernames during login attempts. Logging is triggered under conditions such as failed login attempts, logout requests, access to suspicious URLs, changes to site content, or password updates. These logs are stored for 60 days and used strictly for security purposes.
Embedded Content from Other Websites
Articles or pages on our site may include embedded content (e.g., videos, images, articles). Embedded content behaves as if you visited the source website directly. These external websites may collect your data, use cookies, track interactions, and monitor activity, especially if you are logged into that platform.
3. SMS Communications & Consent
When you opt in to receive SMS messages from Denovo Pain Management, we collect and store your mobile phone number for communication purposes. These messages may include:
Appointment reminders
Service-related notifications
Promotional offers (if you explicitly opt into marketing)
Message frequency varies.
You may opt out at any time by replying STOP. Once opted out, you will receive a confirmation SMS and no further messages. You can rejoin the SMS program by signing up again.
For help, reply HELP, or contact us directly at 843-609-2309 or admin@denovopain.com.
Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Message and data rates may apply.
SMS Data Sharing Limitation:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services (such as customer service) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging service (e.g., Twilio).
4. Who We Share Your Data With
Our site is scanned for malware and vulnerabilities using Sucuri’s SiteCheck. We do not send personal information to Sucuri, but publicly visible data (such as blog comments) may be accessible to them during scans. For more information, view Sucuri’s privacy policy.
We may also share data with trusted service providers that assist us in managing technical support, marketing operations, or messaging infrastructure. These third parties only access your data to perform their assigned services and must keep the information confidential.
5. How Long We Retain Your Data
Security logs: Retained for 60 days.
SMS data: Retained in accordance with your opt-in status and applicable communication laws.
6. Your Rights Over Your Data
If you have interacted with our services, you may request:
An export of the personal data we hold about you.
The deletion of any personal data we hold (excluding data we must retain for legal or security purposes).
To submit a data request, please contact us using the information below.
7. Contact Information
If you have any questions or concerns about this Privacy Policy or your data, please contact us at:
Denovo Pain Management
Email: admin@denovopain.com
Phone: 843-609-2309